Wedding & Event
Hire Melbourne

Phone: 0487 015 693

Email: info@bellaevents.melbourne

Event Hire Melbourne

DEPOSIT

A 20% deposit is required upon booking to secure order. This is a non-refundable amount and will be deducted from the total amount. Bookings cannot be confirmed until payment is received.


BALANCE OF PAYMENT

The balance of a booking must be paid in full 3 days prior to booking, unless items are being picked up, which then it is required in full at the time of collection.


CANCELLATIONS

Adjustments can be made to orders up until 5 days prior to booking, as long as the final amount does not go below the non refundable deposit amount. Customers who cancel within 72 hours from events are required to pay 50% of booking total, any cancellations made after this time will be required to pay full 100% of booking.


PAYMENT OPTIONS

Payment options include bank deposit, internet transfer or cash.


PHOTO ID

All pick up orders require customers to present photo ID upon collecting goods. Only the person who presents their ID at the time will be able to have the goods released to them.


SAFETY

Bella Planning & Events staff have the right to refuse the setup of products if an area is considered dangerous or hazardous. In turn, if suitable area cannot be located, products will be returned to Bella Planning & Events, and customer will lose deposit.


USE OF PRODUCTS

Customers are responsible for all products hired by Bella Planning & Events, from the time they attain them to the time they are returned to their owner. Any products that are damaged, broken or lost during the time of hire will be the responsibility of the customer, including the cost to replace or repair products. Customers are to ensure all products by Bella Planning & Events are used correctly and responsibly, failure to do some may incur a charge.


EXTENDED HIRE

All products are to be returned to Bella Planning & Events by the time agreed to by both parties. If failure to do so, customers will incur a fee based on the total amount of goods hired.


CLEANING

All products are to be returned to Bella Planning & Events in the same condition they are presented. If products require extra cleaning once products have been returned, customers will incur a charge.


ACCEPTING GOODS

All goods are to be inspected thoroughly upon delivery/collection for any faults. By accepting the goods you are responsible for the maintenance of them and to ensure that they are returned to Bella Planning & Events in the same condition they were obtained.